Model homeware shop on the third floor of the Pioneer Store in the home building materials market
Harbin public Zhangrui Qin to model actually home building materials market pioneer ranks shop goods store to buy furniture manufacturing, sales clerk commitments are solid wood furniture, home delivery only to find that after a "cardboard" furniture. In response to this matter, the actual home believes that there is no fraudulent sales, but promises to return the goods free of charge, and pay an additional 3,000 yuan condolences.
Ms. Zhang Ruiqin renovated her new house and planned to buy solid wood furniture with good reputation. She went to the pioneer store in the building materials market in Harbin City to choose furniture. On March 11th, Zhang Ruiqin came to the model housewares manufacturing store on the third floor of Juran's home. "At that time, a clerk named Xuan Xuan introduced it well. What is South African black walnut solid wood furniture and solid wood ash Solid wood furniture. I looked really good. The solid wood is also environmentally friendly, so I bought a lot of furniture. "Ms. Zhang said.
As the consumer rights protection day was approaching on March 15, the merchants offered discount sales. Zhang Ruiqin divided it twice, at a preferential price of less than 40%, spent 38,600 yuan, and bought a variety of furniture such as coffee tables, dining tables, TV cabinets, dressers, bookshelves and so on. "During delivery, due to the carelessness of the workers, the corner of the movable cabinet of the bookshelf was broken, and now it was 'stuffed'." Ms. Zhang said that the solid wood furniture promised by the business was only a layer of wooden skin on the outside, many inside The layer is like a "paper shell" pressed, and the blade scrapes away the debris.
Seeing that there was a problem with the knocked-out furniture, Ms. Zhang started to check other furniture. She scraped a drawer of the TV cabinet with a blade, and found that this drawer had a "paper shell" -like "stuff" in addition to a layer of so-called "solid wood" foreskin.
The corner of the movable cabinet of the bookshelf was knocked out, which is obviously not solid wood furniture
Zhang Ruiqin was very angry and found a store for a model home made in the actual house. "Businessmen claim that they are selling wooden furniture. The furniture that has been sold is non-refundable and can't be exchanged, but you can give away an additional movable cabinet with bookshelves." Ms. Zhang said that it was less than 40% off and cost nearly 40,000 yuan Money, such expensive furniture, is not made of solid wood. "The merchants fraudulently sold, and as a result, they wanted to use a small cabinet to send consumers away. They were too shameless to do so!"
In order to protect her own rights and interests, Ms. Zhang hired a lawyer. "The 'models' look like I'm really real, and I promise to return the goods immediately. But since I'm more real, I have to defend my rights. This also gives the merchant a lesson to stop them from cheating on sales, so as not to be fooled by other consumers. "Zhang Ruiqin said that she will demand double compensation from merchants in accordance with the provisions of the Consumer Protection Law.
The reporter learned from the recording materials provided by Zhang Ruiqin that the salesperson Xuan Xuan admitted that it was a mistake at the time and did not explain clearly. The sales were talking about African mahogany furniture, but it was actually board wood furniture.
In response to this matter, Yu Haijuan, the person in charge of the floor of the Pioneer Store in the building materials market, said that the sales contract of the "model" store did not reflect the word "solid wood", and the mall believed that it did not constitute fraudulent sales. However, in line with the principle of "inclined consumers with disputes", the mall allowed the "model" stores to return goods free of charge, and the mall gave a consolation fee of 3,000 yuan.
Yu Haijuan said that the mall has also coordinated for both parties, but no settlement has been reached, and the proposal can be resolved through legal channels. If it is finally confirmed that there are false sales in the "model" store, the mall will punish the "model" and even clear it out.
Zhang Ruiqin was very dissatisfied with the results given by the house. "Don't say it was African peach wood furniture at the time, that is, the furniture I bought was made of ordinary solid wood, I all agree! Now at such a large price, I bought the furniture made of" paper shell ", is this not a pitman? "Ms. Zhang said that she was going to resolve the matter through legal channels, and she must discuss it.
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